✨ free shipping on all domestic orders✨

Shipping Information

COVID-19 UPDATE

Our top priority is the health and safety of our employees and customers, so we completely redesigned our production and fulfillment center to comply with state recommended social distancing and PPE guidelines.

What does this mean for you?

  • Processing times may be delayed. Generally processing times are within 3-5 business days* although currently those times vary due to the issues relating to COVID-19 and government orders and the impact to our business.  Processing times may also be extended during holidays, launches/re-stocks, limited edition releases and promotions.
  • We will notify you as soon as your order ships or if we foresee any issues with fulfilling your order.
  • You can cancel for a full refund. We have updated our return policy so you can cancel any unshipped order at any time for a full refund.

We appreciate your patience and understanding as we work through this together.

Thank you so much for your support!

*Please understand that business days do not include weekends or holidays such as  New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas

SHIPPING FEES & DELIVERY TIMES

DOMESTIC 

  • FREE US SHIPPING on all orders over $50 (3-6 business days after processing)
  • $8.95 flat fee for Standard US Shipping (3-6 business days after processing)  

INTERNATIONAL

  • $14.95 flat fee for Standard International Shipping (once shipped international transit times may vary by country)
COVID-19 UPDATE:
Due to government regulations, we have been asked to place a temporary hold on shipments to the following countries:

Algeria
Angola
Antigua & Barbuda
Bahamas
Bangladesh
Belize
Benin
Brunei
Burkina Faso
Cambodia
Cameroon
Chile
China (Anhui Province, Heilongjiang Province, Henan Province, Hubei Province, Inner Mongolia Province, Liaoning Province, Shanxi Province, Sichuan Province, the Xinjiang Uygur Autonomous Region)
Costa Rica
Faroe Islands
French Guiana
Gambia
Ghana
Haiti
Iraq
Israel
Italy
Jordan
Kazakhstan
Kuwait
Kyrgyzstan
Laos
Latvia
Liberia
Martinique
Mauritania
Mongolia
Montenegro
Mozambique
Nicaragua
Niger
Pakistan
Panama
Papua New Guinea
Peru
Samoa
Senegal
Sierra Leone
Solomon Islands
St. Kitts & Nevis
St. Marten
Suriname
Tajikistan
Tanzania
Timor-Leste
Tonga
Tunisia
Turks & Caicos
Uganda
Vanuatu
Venezuela

We are dedicated to ensuring the safety of our customers and are eagerly awaiting approval to return service to your area.

DELIVERY

WHEN WILL MY PACKAGE BE DELIVERED?

Processing time for orders is 3-5 business days (business days do not include weekends or holidays). These times may be extended during holidays, launches/restocks, limited edition releases and promotions. Once shipped, delivery time within the United States is 3-6 days and 10-21 business days internationally. We do not offer expedited shipping at this time. All orders are shipped via USPS. Please note, we are not responsible for any shipping deliveries that may be affected by, but not limited to, the following: customs, natural occurrences, air/ground transportation strikes/delays or transfers from USPS to international mail carriers.


I AM AN INTERNATIONAL CUSTOMER; DO I HAVE TO PAY CUSTOMS AND TAXES?

Items shipped outside of the United States are subject to duties, taxes, handling and/or other miscellaneous charges as defined by the country of import. These fees are not included in the cost of your order and therefore can not be reimbursed by solcrafted. Customs regulations in the U.S.A. require that we display the full product value on the front of the package (this includes products that are purchased at a discounted price or are part of a promotion). Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.